This website and its content — including text, photos, videos and design — are the property of Basin Media unless otherwise noted, and may not be copied, reproduced or used commercially without permission. Links to third-party sites (such as live property websites, virtual tour providers or review platforms) are provided for convenience; Basin Media is not responsible for the content or practices of those external sites.
Basin Media includes up to 20 miles of travel at no charge, measured one-way from the "Believe" sign in Reno, Nevada.
For properties beyond this distance, travel is billed at $2.50 per additional mile, calculated using the one-way distance. This rate includes round-trip travel and covers all travel time, fuel and vehicle costs.
Mileage fees may be added to the final invoice and apply to return visits when applicable.
Payment is due upon delivery of media unless otherwise agreed to in writing.
A 3% processing fee applies to payments made via credit card, debit card, or online payment processors. This fee reflects the transaction costs charged by financial institutions and payment platforms. Clients may avoid this processing fee by paying via cash, check, or Zelle.
Invoices not paid within a reasonable time after delivery may be subject to additional fees, service suspension, or copyright enforcement. All services rendered remain payable regardless of listing status.
Returned checks may incur a $35 returned payment fee, and payment must be resolved before media licensing remains valid.
Basin Media retains full copyright ownership of all photos, videos and media created.
The Client is granted a non-exclusive, non-transferable license to use the delivered media solely for marketing the specific property photographed while it is actively listed for sale. This license:
Clients may not sell, share, transfer, sublicense, or allow third-party use of any media, including reuse by new agents after a listing expires, is canceled, or sold.
Unauthorized use constitutes copyright infringement and may result in liquidated damages based on current Basin Media pricing, in addition to any other remedies available under law.
Clients may not digitally alter or edit any delivered media without written permission from Basin Media.
Any requested edits that may mislead or deceive consumers — including but not limited to sky replacement, virtual twilight, or grass enhancement — are used at the Client's discretion. Basin Media assumes no liability for how edited media is presented or interpreted.
Properties are photographed as-is. Clients are responsible for ensuring the property is clean, staged and accessible at the scheduled time. Basin Media does not provide cleaning, staging, decluttering, or landscaping services.
If no authorized representative is present, the Photographer's professional judgment shall be deemed acceptable.
Reasonable re-editing for quality issues directly attributable to Basin Media will be provided at no charge. Return visits or additional work requested for reasons not caused by Basin Media may incur additional fees.
If the Client requests and receives a full refund within 7 days of delivery (and the listing is not under contract), all licensing rights are void and the Client must delete and discontinue use of all delivered media.
Typical delivery timelines:
Media access is maintained for 120 days after delivery. Long-term storage is not guaranteed.
All aerial services comply with FAA regulations and are subject to airspace authorization, weather and safety conditions. If drone services cannot be completed due to authorization or safety restrictions, the aerial portion will be removed from the invoice or refunded.
Basin Media reserves the right to refuse or terminate service for non-payment, unreasonable requests, poor communication, or unprofessional conduct.
Basin Media's services are provided on a professional best-effort basis. To the fullest extent permitted by law, Basin Media's total liability for any claim arising from or related to its services is limited to the amount paid by the Client for the specific shoot giving rise to the claim. Basin Media is not liable for indirect, incidental, or consequential damages, including lost sales or lost listing opportunities, except where such limitation is not permitted by law.
Governing law. These terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any dispute arising under these terms will be resolved in the courts located in Washoe County, Nevada.
Severability. If any provision of these terms is found unenforceable, the remaining provisions will remain in full effect.
Entire agreement. These terms, together with any written booking confirmation or invoice, constitute the entire agreement between Basin Media and the Client regarding the services provided.
Changes. Terms are subject to change; the current version posted on this page governs any future booking. Material changes affecting an active booking will be communicated directly to the Client.
Acceptance. By booking services and checking the acceptance box, the Client acknowledges they have read, understood, and agreed to these Terms of Service.